Something isn’t Clear?Feel free to contact us at info @ robertscomposites .com, and we will be more than happy to answer all of your questions.
Include photos of the damaged frame, the repair option you think best suits your needs, and a phone number we can reach you by.You will receive an estimated repair cost and timeline typically within 48 hours.
Upon receiving a reply from us, fill out the Bike Repair Form and include it with the frame you ship to us, or bring it with you when dropping off the frame in person. Having all the information complete and accurate on the form will speed up the final repair time.
Once you have carefully read through and filled out our Bike Repair Form, you must strip down your frame completely. This means that all parts are taken off the bike (ie. cranks, derailleurs, cables/housing, cable stops, wheels, etc) so that nothing interferes with our repair. Below is an example of what we want to see.
If you cannot bring us a stripped down frame and have not contacted a bike shop to do so, we are able to disassemble and reassemble your bicycle for a starting price of $200. This does not include a bike tune, we will simply put the parts back on your frame.
All drop-offs at the shop are Monday-Friday 7am-11am, unless you have previously contacted us to make an appointment. Ensure your frame is properly stripped down and the Bike Repair Form is attached.
Securely pack up and send us your frame. Ensure your frame is properly stripped down and the Bike Repair Form is attached either to your bike or the inside of the box. We do not insure any shipments. If you would like insurance for your bike please include the amount request on the Bike Repair Form. We are not responsible for any damage to your bike during shipping lost or stolen. For complete info on packaging and shipping frame, please see Shipping Info.
Once all repairs are complete we will notify you and send a final invoice (including shipping costs if applicable).
We kindly ask that you remit payment at your earliest convenience. We accept cash, credit, debit and also Interac e-transfers or cheques.
Of course you do.
Securely pack up and send us your frame. Ensure your frame is properly stripped down and the Bike Repair Form is attached either to your bike or the inside of the box. For complete info on packaging and shipping frame, please see Shipping Info.