Something isn’t Clear?Feel free to contact us at info @ robertscomposites .com, and we will be more than happy to answer all of your questions.
1. Acquire a bike box from a local bike shop that you can ship your frame in.
2. Strip down your frame completely. This means that all parts are taken off the bike (ie. cranks, derailleurs, cables/housing, cable stops, wheels, etc) so that nothing interferes with our repair. Whatever the repair item is, make sure we simply receive that item. For example, if you are repairing a mountain bike rear triangle, disassemble all the suspension linkage, remove it from the frame, and just send us the rear triangle.
3. Completely protect frame areas with foam tubing, the more the better. We recommend you put in rear dropout chainstay supports and fork supports. Bike shops typically have these along with packing foam. This protective material will be reused to send the frame back to you.
4. Pack the frame tightly in the box to allow minimal movement. We are not responsible for any damaged of your bike in shipping.
5. VERY IMPORTANT – Enclose the filled out Bike Repair Form in the box attached to the bike frame. The Bike Repair Form needs to be completely filled out. If you need further information to do so, see the Carbon Bike Repair page or contact us directly. Tape box up well.
6. On the outside of the bike box, clearly write your senders address and the Roberts Composites address located on this page.
7. Contact a courier company and ship directly to our address:
993 3rd Street WestNorth Vancouver, BC, V7P 1E4
International customers, make sure to write “This Item is Being Sent for Repair.”
8. Once repairs are complete, you will be sent an invoice via email, and we will ship your frame back to the shipping address you filled out in the Bike Repair Form. We use the most economic option available, unless you have requested an express shipment. The shipping fees will be included in your final invoice.
9. We do not insure any shipments. If you would like your shipment insured please specify this to us in the Bike Repair form.
Of course you do.
Include photos of the damaged frame, the repair option you think best suits your needs, and a phone number we can reach you by.You will receive an estimated repair cost and timeline typically within 48 hours.
Upon receiving a reply from us, fill out the Bike Repair Form and include it with the frame you ship to us, or bring it with you when dropping off the frame in person. Having all the information complete and accurate on the form will speed up the final repair time.
Once you have carefully read through and filled out our Bike Repair Form, you must strip down your frame completely. This means that all parts are taken off the bike (ie. cranks, derailleurs, cables/housing, cable stops, wheels, etc) so that nothing interferes with our repair. Below is an example of what we want to see.
If you cannot bring us a stripped down frame and have not contacted a bike shop to do so, we are able to disassemble and reassemble your bicycle for a starting price of $200. This does not include a bike tune, we will simply put the parts back on your frame.
All drop-offs at the shop are Monday-Friday 7am-11am, unless you have previously contacted us to make an appointment. Ensure your frame is properly stripped down and the Bike Repair Form is attached.
Securely pack up and send us your frame. Ensure your frame is properly stripped down and the Bike Repair Form is attached either to your bike or the inside of the box. For complete info on packaging and shipping frame, please see Shipping Info.
Once all repairs are complete we will notify you and send a final invoice (including shipping costs if applicable).
We kindly ask that you remit payment at your earliest convenience. We accept cash, credit, debit and also Interac e-transfers or cheques.
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